Last One Mile Co.,Ltd. (9252) Stock Price

Last One Mile operates based on its own contact center, offering free internet for apartment buildings, contact center operations, hotel management outsourcing, customer referrals and promotional support through partnerships, and customer acquisition support via listing media as its core services. Leveraging call center operational expertise since its founding, the company handles everything from customer acquisition to ongoing operations.

Its primary customers include property management companies, apartment building owners, government agencies, and restaurants, with ongoing business conducted primarily through referrals and outsourcing contracts. Revenue is generated through multiple streams: contract income from service provision, apartment building installation contracts, performance-based fees from hotel operations, and income from advertising and marketing operations.

The company operates as a single business segment with five business lines. The alliance business sells services by receiving prospective customer referrals from partners. The free internet business for apartment buildings installs equipment at the manager's expense and provides it free to residents. The contact center business outsources various reception and inquiry services. Hotel management outsourcing handles customer acquisition and cleaning on a performance-based fee basis. The listing media business acquires direct traffic using the company's own customer acquisition expertise.

The company has made recurring revenue expansion the core of its growth strategy, building recurring revenue from 4,000,932 thousand yen in the fiscal year ended August 2023 to 6,809,344 thousand yen in the fiscal year ended August 2025 over the past three years. By further expanding this, the company aims to secure stable operating profit. On the financial side, the company maintains a shareholders' equity ratio exceeding 35% and has secured liquidity by establishing overdraft facilities totaling 1 billion yen with seven financial institutions. The company is pursuing sustainable growth by positioning long-term profit-generating businesses as its core operations and concentrating capital investment accordingly.

Priority investments are focused on contact center infrastructure, digital infrastructure for multi-unit residential buildings, and strengthening sales channels that support customer acquisition and retention. The company differentiates itself by combining its in-house call center operational expertise with sales know-how in media management, flyers, and direct mail. Specifically, the company is expanding the number of partner real estate management companies to increase the number of households served, while enhancing its own service offerings to increase the number of services used per customer and raise customer value.

In market development and business expansion, the company is pursuing a dual approach of entering adjacent fields using existing resources and acquiring external expertise under the principle of "creating new markets through sales methods that do not yet exist." Specifically, the company plans to strengthen lacking technologies and channels through M&A, and deploy operational capabilities cultivated in contact center outsourcing and hotel operations into new demand areas such as BPO services and extended-stay accommodations (monthly mansions). By maintaining multiple stable revenue bases, the company aims to build a structure resilient to population decline and economic fluctuation risks.

Regarding technological innovation, the company prioritizes enhancing operational efficiency and service quality through thorough IT implementation and system strengthening. Specifically, the company is advancing contact center automation, integrating multi-channel support including chat, email, and web, and implementing systems to visualize customer retention patterns to increase active users and improve sales productivity. In parallel, the company is strengthening internal control systems through enhanced personal information management and expense monitoring functions, aiming to achieve safe and efficient business operations.