(7066) Stock Price

Piers is a consulting-focused company serving the sales operations of the telecommunications industry. The company provides services including in-store support, non-face-to-face customer service, and AI-driven workforce development. Piers integrates these offerings as a unified consulting business to address challenges in sales operations.

The company's primary customers include telecom carriers, carrier shops, consumer electronics retailers, and device manufacturers. Revenue is centered on consulting contracts and operational outsourcing for these clients. In addition to in-store sales support, Piers secures recurring service revenue through the operation of online customer service centers and solution provision.

The business is divided into three main segments: "Sales Promotion," "Online Customer Service/Sales," and "AI Boarding." Sales Promotion offers solutions to operational and sales challenges at retail locations. Online Customer Service supports non-face-to-face service systems and skill standardization through customer interaction data visualization. AI Boarding combines sales expertise with AI to deliver training and reskilling programs (such as mimik), enabling rapid productivity of new employees.

The company aims for sustainable growth and enhanced corporate value. It prioritizes revenue and EBITDA as key growth indicators, positioning improved profitability as its top priority. Specifically, the company plans to reinvest profits gained from improving existing service profitability into business expansion, thereby building a stable long-term growth foundation. Additionally, it seeks to enhance shareholder value by strengthening information disclosure to improve management transparency, deepening investor dialogue, and conducting management with awareness of capital costs and stock price.

The company focuses investment on three core areas: in-store sales promotion support, non-face-to-face online customer service and sales, and AI-driven personnel development (AI onboarding). Centered on "improving sales floor productivity" through integration of these three areas, the company differentiates itself by securing stable service revenue through outsourced field operations and ongoing consulting contracts. Specific initiatives include expanding online customer service center capabilities, standardizing skills through customer interaction data visualization, and accelerating new employee productivity through proprietary programs such as mimik.

The company is reviewing its business portfolio and pursuing "selective focus" to develop new markets and expand operations. Specifically, it plans to acquire new revenue sources through corporate acquisitions and capital or business partnerships, expanding its service offerings beyond telecommunications carriers—its traditional customer base—to include consumer-facing industries such as consumer electronics retailers and device manufacturers. The company aims to accelerate synergy creation post-acquisition and service expansion by rapidly establishing consolidated group structures and strengthening its organization.

The company positions technological innovation as "practical implementation of advanced technology" and prioritizes investment in technologies with real-world field applications. Specifically, it is strengthening efforts to improve on-site productivity and training efficiency through AI-powered customer service support, advanced training content development, and customer interaction data analysis infrastructure. These technology investments are positioned as essential means to simultaneously achieve improved service quality connecting stores and online channels and operational efficiency gains amid labor shortages.