Inbound Tech Inc. (7031) Stock Price

Inbound Tech operates primarily through two business divisions: "Multilingual CRM Services" and "Sales Outsourcing Services." These divisions aim to provide flexible business solutions that address the diverse needs of clients. A key strength is the company's ability to provide end-to-end support, from requirements analysis and issue identification through planning proposals, operational execution, and follow-up services.

In the "Multilingual CRM Services" division, Inbound Tech and its subsidiary OmniGrid provide call center operations, cloud-based communication services, and generative AI services. Operating 24 hours, 365 days a year, they support 12 languages including Japanese across multiple communication channels including phone, video calls, websites, and social media. The company also offers "Economy Interpretation®," an interpretation service designed for small offices.

In the "Sales Outsourcing Services" division, Inbound Tech and C.Y. Support conduct sales activities on behalf of clients targeting prospective customers. Contracts are structured on fixed revenue payments rather than performance-based compensation, creating a stable revenue model. Sales activities are conducted through phone calls and in-person visits, with the company also providing sales staff training and business process design services.

Through these operations, Inbound Tech provides business solutions that transform client CRM functions from cost centers into profit centers. By leveraging multilingual customer service capabilities, clients can develop new business areas and expand profitability.

Inbound Tech is pursuing several strategies to achieve sustainable growth. The company primarily operates a "Multilingual CRM business" and "Sales Outsourcing business," providing flexible business solutions that address diverse client needs. A key strength is its ability to deliver end-to-end support, from requirements analysis and issue identification through planning proposals, execution, and follow-up services.

The company's medium-term management plan emphasizes improving profitability and operational efficiency, with operating profit margin as a key metric. It is strengthening consulting-driven sales and capturing multilingual service demand driven by increased foreign workers, while acquiring new clients. This approach deepens relationships with existing clients while creating new business opportunities.

The company is also advancing its 24/7 Multilingual CRM business to enhance service quality. To improve client and end-user convenience and satisfaction, it is opening dedicated contact centers and upgrading video interpretation systems. These initiatives position the service for increased usage frequency.

Inbound Tech is also expanding consumer-facing services. It is developing specialized devices featuring hybrid AI and human interpretation capabilities, as well as platforms that match interpreters with users. These efforts expand the business scope and open new markets.

In the Sales Outsourcing business, the company is expanding its infrastructure-related product offerings. It prioritizes transactions with Tokyo Electric Power Energy Partner Co., Ltd. and deepens partnerships to promote new infrastructure-related products and services. This approach strengthens management resources.

The company is also considering global expansion, particularly into fast-growing Asian markets and other overseas regions. It aims to expand supported languages through partnerships with foreign companies and increase operational capacity, while developing business with multinational and foreign-affiliated enterprises. These efforts drive global business expansion.

The company is also leveraging big data by analyzing call and interpretation recordings with AI for applications in marketing and consulting. This approach aims to improve service quality and create new added value.